Returns and Refunds

At Play Linen, we pride ourselves on creating high-quality bedding you’ll love. Every item is carefully checked before being sent out, but if something goes wrong, we’ll make it right.

1. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us within 7 days of delivery.
Email helloplaylinen@gmail.com with your order number, photos of the item, and a brief description of the issue.
Depending on the situation, we will arrange a replacement, repair or refund.
If a return is required, we will provide instructions and cover return shipping costs.

2. Exclusions

For hygiene and safety reasons, we cannot accept returns or exchanges unless the item is faulty:

Bedding that has been used, washed or opened (including sheets, quilts, pillows and pillowcases)
Custom, personalised or made-to-order products
Sale, clearance or final-sale items

3. Return Process

Contact us at [insert your email] within 7 days of receiving your order.
Our team will confirm next steps and, if needed, provide a prepaid return label.
Pack your item securely to avoid damage in transit.
Once we receive and inspect the item, we’ll process your replacement or refund.

4. Refunds & Processing Times

Refunds are issued to your original payment method once the item has been received and assessed.
Please allow 5–10 business days for the refund to appear in your account.
If you used a third-party payment provider (e.g. Afterpay, Klarna), processing times may vary according to their policies.

5. Consumer Guarantees

This policy does not affect your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if a product fails to be of acceptable quality, is not fit for purpose, or doesn’t match its description.